FAQs | LuvoLu - Your Questions Answered

1. How can I contact you?
You can reach us through our contact form on the website, or email us at info@luvolu.com. We aim to respond within 24 hours.

2. Where are your products shipped from?
Our products are shipped from Germany.

3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy for customers in the USA and a 14-day refund policy for customers in Europe. Please see our refund policy page for details.

4. How long will it take to receive my order?
Shipping times vary based on your location. Generally, orders within the Europe take 2-6 business days, while USA orders may take 7-15 business days.

5. What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with photos of the issue, and we will assist you with a replacement or refund.

6. Do you offer international shipping?
Yes, we ship internationally! Shipping times and costs will vary based on your location.

7. What payment methods do you accept?
We accept major credit cards, PayPal, Klarna and other secure payment options.

8. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the carrier's site.